The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan business quality assurance process
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Determine business quality performance expectations and benchmark standards Completed |
Evidence:
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Develop business standards and guidelines for achieving each benchmark Completed |
Evidence:
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Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures Completed |
Evidence:
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Communicate quality policy and procedures to appropriate stakeholders Completed |
Evidence:
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Document expectations, standards and benchmarks in a quality plan based on business documentation standards Completed |
Evidence:
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Identify appropriate quality management systems guides, including quality management plan for complex activities Completed |
Evidence:
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Implement quality policies and plans
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Write quality policy for business directive Completed |
Evidence:
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Create quality management plan for business process Completed |
Evidence:
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Distribute quality management plan to key people for feedback Completed |
Evidence:
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Analyse feedback to determine if corrective action needs to be taken Completed |
Evidence:
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Make changes to quality management plan, if required, to incorporate corrective action Completed |
Evidence:
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Allocate key quality tasks and functions to appropriate person as per the quality management plan Completed |
Evidence:
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Establish and document a quality reporting and monitoring program Completed |
Evidence:
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Check and document skills of staff to ensure that they are able to meet the quality standards required Completed |
Evidence:
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Control quality assurance processes
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Implement quality performance guidelines, procedures and processes as per the quality management plan Completed |
Evidence:
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Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes Completed |
Evidence:
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Monitor quality process performance as per the quality management plan Completed |
Evidence:
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Report on monitoring of quality performance to key decision makers Completed |
Evidence:
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Identify and record breakdowns in the system and create corrective action requests Completed |
Evidence:
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Take immediate corrective action, where necessary Completed |
Evidence:
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Improve quality
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Collect, analyse and measure quality performance results against benchmarks to determine quality standards Completed |
Evidence:
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Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action Completed |
Evidence:
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Determine corrective actions to be taken and assign responsibility for taking the action where appropriate Completed |
Evidence:
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Identify who will be responsible for quality improvement Completed |
Evidence:
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Implement corrective action solutions and measure performance Completed |
Evidence:
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Review and adjust benchmark standards periodically in order to improve quality performance Completed |
Evidence:
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Document quality performance results and disseminate the information to stakeholders as appropriate Completed |
Evidence:
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Review business procedures at predetermined schedules as part of a management-review process and quality-reporting function Completed |
Evidence:
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